Warranty Repair Process
To initiate a warranty repair, please follow these steps:
Step 1
Fill Out a Standard Repair Form: Visit our website and complete the standard repair form, ensuring you check the "Warranty Repair" Box.
Step 2
Thoroughly Describe the Issues: In the description area of the form, provide a detailed explanation of the problems you are experiencing with your device.
Step 3
You will need to ship the item to us, and we will handle the return to you.
Step 4
The warranty repair process is just like the standard repair process, so turnaround times are based on the arrival Que.
Standard Warranty
Our standard repair warranty covers all work performed by Imagin Systems for a period of 3-6 months (depending on the invoice). This warranty only applies to the specific repairs and services listed on the original repair order.
This means that our Warranty only covers parts and labor for repairs we've performed; for example, a Cable replacement on a sensor would cover only a replacement cable for the sensor, not any other repairs.
Exclusions:
The warranty does not cover:
- Blatant physical abuse or mishandling of the device. (Ex. Damage to sensor, Dropping, Cracking of casing, ripping of cable, breaking connector)
- Issues unrelated to the original repair.
- Memory Corruption/Chip failure.
Warranty Limitations:
- The warranty is non-transferable and only applies to the original purchaser.
- The warranty does not cover consequential or incidental damages.
- Parts listed under “Limited warranty covered” may not be covered due to the limitations of the parts.
Warranty Disclaimer:
By submitting a warranty repair, you acknowledge that you have read, understand, and agree to the terms and conditions of this warranty policy.
Prorated Discount Repairs After Warranty:
After the 6-month warranty period, we offer prorated discounts on sensor cable replacements and re-terminations. The discount will be calculated based on the time elapsed since the original repair date. These discounts can range between 10-50% off, depending on how long outside of warranty.
Refund Policy
Sometimes a device sent in for a warranty repair isn’t repairable. In these cases, we will do our best to be ethical and fair when considering a refund. We put a lot of time and effort into the repairs we perform, and when something beyond our control makes the device unrepairable, we want a fair policy that helps both parties.
Some issues that may qualify for a partial refund include “Memory Corruption/chip failures,” which are hard to pinpoint, making them a grey area. When these events occur, we typically offer a refund of up to 25%, depending on when the repair was completed.
We find this fair because the issue was beyond both parties’ control, and the repairs weren’t the cause of the failure.
All other Refunds will be Case-by-Case.