How to Ship Your Digital Dental Device to ImaginRepair
Step 1
Please take the device and the printed version of the repair form to a Shipping Carrier (UPS, USPS, FEDEX) of your choice. Getting the device to Imagin is at your discretion; you will need to set up the shipment to Imagin through your Carrier. Our Ship to Address is on the Top Left of the Repair form.
Step 2
Please make sure to keep the printed version inside the box with your device when you seal it for shipping. Please keep track of the Tracking information the carrier has provided you with, as you will be able to track your own package to us.
Step 3
Once your shipment is received by Imagin, Imagin will alert you via the email you provided on the Repair form.
Step 4
After being checked in, we will begin the evaluation stage of your device, which can take up to 3 days, but very often is done under a day.
Step 5
After the evaluation, we send a QuickBooks estimate to the email provided on the Repair form. Once approved by clicking on the "Review & Approve" Portion of the estimate, we will begin the repair phase.
Step 6
The repair phase can take up to 5 days, with an average of 2-3. Once the repair phase is completed and the device passes all post-repair testing, we will issue an Invoice via QuickBooks. Once the Invoice is paid, we will ship your device back using UPS. A UPS tracking email will be sent to you from UPS.
Shipping & Receiving FAQs
Most repairs are completed and shipped back within 2-5 business days from the time we receive your device. This includes evaluation, repair, testing, invoicing, and return shipping. Many repairs are completed and shipped back to you with an average of 2-3 days.
Yes. A printed copy of your completed Repair Form must be included inside the box with your device. This ensures your device is properly checked in and matched to your repair request.
Yes. You may ship your device using UPS, USPS, or FedEx. You are responsible for arranging and paying for the shipment to Imagin Repair.
We strongly recommend insuring your package for the full replacement value of the device and retaining your tracking number until delivery is confirmed.
Once your shipment is received and checked in, you will receive an email confirmation at the address listed on your Repair Form.
The evaluation stage can take up to 3 business days, but in most cases it is completed within one business day.
After evaluation, you will receive a QuickBooks estimate via email. Repairs will not begin until the estimate is reviewed and approved by clicking “Review & Approve.”
The repair phase can take up to 5 business days, with an average turnaround of 2–3 business days, depending on the repair type and testing requirements.
Once repairs are completed and payment is received, your device is shipped back via UPS. You will receive an automated UPS tracking email when your device leaves our facility.
If you have questions at any point, our support team is available to help. Just reference your repair and tracking information when reaching out so we can assist you quickly.