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Reception for X-ray sensor repair

WARRANTY & FAQS

WARRANTY COVERAGE: 

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  • The Sensor & Camera repair warranty covers possible defects in the repair only. The sensor repair warranty does not cover physical damage or obvious misuse. Sensor head malfunctions such as micro processing chip failures or interface chip/board failures are not covered under warranty as they are manufacturer errors.

  • Our warranty covers full labor of the original repair and only the original repair, due to part scarcity there is a limited warranty on parts and sometimes will not be able to be covered.​

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NON-REPAIRABLE UNDER WARRANTY ITEMS, 50% OFF FUTURE REPAIR:  

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  • In order for a warranty repaired item that no longer works to receive a future discount, the item must be shipped back to our repair shop to be tested for proof of failure, if the item is consistent with the claims of failure we will gladly issue a 50% future repair discount if it is due to elements that are out of our control such as misuse/damage or chip/board failure.

  • We will always attempt a repair to try our hardest in trying to get things to work, but unfortunately some things are out of our control. Our 50% off future repair discount is there as a way to ensure you that we are here to help out in the future even if this one time occurrence doesn’t work out as we all wished.

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REFUND POLICY ON REPAIRED ITEMS : 

   

  • In order for a repaired item to receive a refund, the item must be shipped back to our repair shop to be tested for proof of failure, if the item is consistent with the claims of failure we will gladly issue a refund if it is due to faulty repair, not for other issues such as misuse/damage or chip/board failure.

  • If any item breaks or stops working under warranty and is not repairable due to issues not pertaining to the repair we have a case by case policy to where you can get back up to 50% of the repair back depending on our discretion of the situation.

  • We put a lot of time and hard work into repairs so we need to keep a firm policy for when to issue a refund, if you are in the right we will gladly right our wrongs and try to learn from each failed repair as a lesson to improve our workmanship for the future. We are only here to help so we don’t want to cause any unnecessary conflicts.

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ALL ITEMS THAT HAVE BEEN IN SHOP FOR 90 DAYS OR MORE ARE SUBJECT TO SCRAPPING OR BEING THROWN AWAY, WE ARE NOT RESPONSIBLE FOR ANY ITEMS LEFT OVER 90 DAYS.

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  • If you do not get back to us after we have attempted to get a hold of you to either return or approve of a repair after 90 days we will either scrap or throw away your items and cannot be held responsible for them afterwards.

  • Some cases we may have held onto them so feel free to call and ask : )

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WHICH OPERATING SYSTEMS ARE COMPATIBLE WITH THE IMAGEMASTER USB CAMERA?

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  • ImageMaster USB cameras are a UVC device (USB Video Class) and are compatible with all Microsoft Windows XP, Vista, 7, 8 & 10, 32 Bit & 64 Bit systems including Mac and Linux.

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WHAT IMAGING SOFTWARE IS THE IMAGEMASTER USB CAMERA COMPATIBLE WITH?

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  • ImageMaster is compatible with all PC & Mac operating systems using USB 2.0 or 3.0

  • Imaging software includes: Apteryx, Cadi, DentalEye, Dexis, Eaglesoft, Gendex Vixwin, MiPaks, Schick, Suni, Tigerview, XDR, XrayVision, MacPractice, RadioVision & Suni-Mac. Don't see it, ask.

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DOES THE IMAGEMASTER NEED DRIVERS TO OPERATE?

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  • No, because it is a UVC device, it is state of the art "plug and play" technology" However, some dental imaging software may require special additional plug-ins.

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WHY CAN'T I GET AN IMAGE ON THE SCREEN WHEN I OPEN MY IMAGING SOFTWARE?

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  • Make sure your computer has a USB 2.0 port and the USB cable is securely plugged into the computer and camera

  • Is software set-up correctly?

  • On the ImageMaster Resource CD is a diagnostic test tool called “CamCheck”. To make sure that the camera is working, simply run this program from the CD and follow the instructions. If the camera works in this program, please consult your IT person or your image software’s support

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WHY CAN’T I CAPTURE AN IMAGE WITH THE CAMERA’S CAPTURE BUTTON?

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  • Make sure the software is configured for the camera’s still pin function

  • Use the diagnostic tool from the resource CD to test the button

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WHY IS THE COLOR NOT CORRECT?

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  • If the color is not correct intraorally, set the color setting in the software to default

  • If the color outside the mouth is purple, set the color setting in the software to auto white balance

  • Do not use protective sheath sleeves for extraoral imaging, this will result in poor foggy images.

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MY USB CABLE WILL NOT REACH THE POINT I WANT TO OPERATE FROM!

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  • Contact Imagin for available longer length USB cables.

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CAN I DISCONNECT MY IMAGEMASTER USB CAMERA WHEN THE IMAGING WINDOW IS OPEN?

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  • It is recommended that you close the imaging window before disconnecting the ImageMaster camera.

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WHEN USING THE IMAGEMASTER USB CAMERA MY SOFTWARE LOCKS UP.

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  • Close the window and check the cable to make sure it is connected securely into the computer USB port and into the camera's cable connector port.

  • Try another USB port on your computer. If this continues, contact Imagin for support.

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