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WARRANTY POLICY

Warranty Repair Process

To initiate a warranty repair, please follow these steps:

  1. Fill Out a Standard Repair Form: Visit our website and complete the standard repair form, ensuring you check the "Warranty Repair" Box.

  2. Thoroughly Describe the Issues: In the description area of the form, provide a detailed explanation of the problems you are experiencing with your device.

  3. You will need to ship the item to us, however we will take care of the return to you. 

  4. The warranty repair process is just like the standard repair process so turnaround times are based on arrival Que. 

Prorated Discount Repairs After Warranty:

After the 6-month warranty period, we offer prorated discount repairs for sensor cable replacements and re-terminations. The discount will be calculated based on the time elapsed since the original repair date.  This discounts can range between 10-50% off depending how long outside of warranty.

Refund Policy

Sometimes a device sent in for a warranty repair isn't repairable.  In these cases we will try our best to be ethical and just when considering a refund.  We put a lot of time and effort into the repairs we do and when something happens that is out of our control that makes the device unrepairable we want a fair policy to help both parties. 

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Some issues that can be considered for a partial refund are "Memory Corruption/chip failures" Which are hard to pinpoint what caused the issue, thus making it a grey area issue.  When these events take place we typically offer up to a 25% refund depending on the time it was repaired. 

We find this fair because the issue was out of both parties control, however the repairs weren't what lead to the failure. 

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All other Refunds will be Case by Case.

Standard Warranty

 Our standard repair warranty covers all work performed by Imagin systems for a period of 3-6 Months (Depending on Invoice). This warranty only applies to the specific repairs and services listed on the original repair order. This means that our Warranty only covers parts and labor towards repairs that we've done, for example a Cable replacement on a sensor would cover only a replacement cable for the sensor, no other repairs. 

Exclusions:

The warranty does not cover:

  • Blatant physical abuse or mishandling of the device. (Ex. Damage to sensor, Dropping, Cracking of casing, ripping of cable, breaking connector)

  • Issues unrelated to the original repair.

  • Memory Corruption/Chip failure.

Warranty Limitations:

  • The warranty is non-transferable and only applies to the original purchaser.

  • The warranty does not cover consequential or incidental damages.

  • Parts listed under "Limited warranty covered" may not be covered due to the limitations of the parts.

Warranty Disclaimer:

By submitting a warranty repair, you acknowledge that you have read, understand, and agree to the terms and conditions of this warranty policy.

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